These Host Terms apply when you connect a channel manager, such as OwnerRez, to Nalren to list vacation rentals. By ticking "I agree to the Nalren Host Terms" and connecting at nalren.com/connect/ownerrez, you agree to these terms on behalf of yourself and the business you manage properties for. "Nalren", "we" and "us" mean Nalren Corp. "You" means the host: the property owner or the property manager who connects.
1. Who these terms are for
These terms are for hosts who list stays on Nalren through a channel manager. If you also have a Nalren account as a professional, your account stays under our Service Agreement, and these Host Terms apply to your channel-managed stays.
2. Accepting these terms
- You accept these terms when you tick the box and connect. We record your Connection ID, your name, your contact email, the date and time, and the version of these terms you accepted.
- You confirm that you are at least 18, and that you own the properties you connect or are authorized to list and rent them for the owner.
3. Your listings and content
- Your listings on Nalren come from your channel manager: photos, descriptions, amenities, rates, availability, house rules, cancellation policy and your rental agreement. You keep them accurate there, and we update Nalren from them automatically.
- You confirm that you have the rights to everything you send us, including the photos, and that your listings are accurate and lawful.
- You give Nalren a non-exclusive, worldwide, royalty-free license to copy, store, display, format, resize, crop and translate that content, and to show it on nalren.com, in the Nalren apps, in emails, in search results and in link previews, to promote your listings and Nalren. The license lasts while your listings are on Nalren, plus a reasonable time to remove them.
- You're responsible for the permits, registrations, licenses, HOA rules and other local rules that apply to renting your properties.
4. Rates, availability and bookings
- You set your rates, fees, taxes and availability in your channel manager. Before every booking, Nalren confirms the price and availability with your channel manager.
- A booking made on Nalren arrives in your channel manager as a confirmed reservation, with the guest's name, email and phone. You agree to honor every confirmed booking.
- Keep your calendar in your channel manager up to date. If a double booking happens because of a stale or wrong calendar, it is treated as a host cancellation (section 7).
- Your house rules, cancellation policy and rental agreement apply between you and the guest. Nalren is not a party to your rental agreement.
- Use guest information only to manage the stay, and as the law allows.
- You won't refuse, cancel or treat a guest differently because of race, color, religion, sex, national origin, disability, familial status, sexual orientation, gender identity or any other characteristic protected by law.
5. Payments and payouts
- Nalren collects the guest's payment. Guests pay Nalren at checkout. You appoint Nalren as your limited payment collection agent for this purpose, and a guest's payment to Nalren counts as payment to you.
- Your payout is your full booking total: the total your channel manager quotes for the reservation, including the rent, fees and taxes you set. Nalren pays the card processing costs.
- Timing. We send your payout through Stripe the day after check-in.
- Stripe setup. Payouts go to a Stripe account in your name. You'll need to finish Stripe's one-time setup and agree to Stripe's Connected Account Agreement. You can do this when you connect, or later from the link we email you with your first booking.
- Until setup is done, we hold your payout. Bookings are never blocked while setup is pending, and we send the payout once Stripe confirms your account can receive it. If setup still isn't done 180 days after a payout was due, we'll contact you again, and after that we handle the money as the law on unclaimed funds requires.
- Stripe may ask you for identity and tax information, and may issue tax forms, as the law requires.
6. Fees
- There are no setup fees, listing fees or subscriptions for hosts.
- Nalren adds a guest service fee at checkout, currently 10% of the stay price before taxes. The guest pays it and Nalren keeps it. It is not taken out of your payout.
7. Cancellations, refunds and disputes
- Guest cancellations follow the cancellation policy in your channel manager. The guest gets back the part of the stay price your policy refunds. You're paid the part your policy lets you keep, and we send it within a few hours of the cancellation. Nalren's guest service fee is not refunded when a guest cancels.
- Host cancellations. If you cancel a confirmed booking, in your channel manager or through the booking link we email you, the guest gets a full refund, including Nalren's service fee, and you are not paid for that booking.
- Money paid back after a payout. If you've already been paid for a booking that you cancel, or that a guest disputes with their bank and wins because of the stay (for example, the property wasn't available or was not as described), you agree to repay that amount. We may take it from your future payouts.
8. Security deposits and fees paid at the property
Nalren does not collect, hold or charge security deposits. If you take a security deposit, or fees the guest pays at the property, you collect them through your channel manager as you do today. Damage claims are between you and the guest.
9. Taxes
You're responsible for the occupancy and other taxes on your rentals: setting them in your channel manager, and reporting and paying them. The taxes you set are part of the booking total, and they're passed to you in your payout. Where a law requires Nalren to collect or pay a tax itself, we'll do so and tell you how it changes your payout.
10. Your contact details and notices
- We send booking notices, payout emails and notices about these terms to the contact email you gave when you connected. Keep it current.
- To change it, email support@nalren.com from the address we have on file. For your security, connecting again does not change it.
11. Disconnecting
You can turn off the Nalren channel in your channel manager at any time. Your listings come off Nalren at the next sync. Bookings that were already confirmed stay valid: you still honor them, and we still pay you for them under these terms.
12. Removing listings
We may remove a listing, or stop syncing a host's listings, if we reasonably believe it breaks these terms or the law, or puts guests at risk. Where we can, we'll tell you why first. Confirmed bookings are handled under sections 5 and 7.
13. The rest of our terms
Our Terms of Service (nalren.com/termsofservice) and Privacy Policy (nalren.com/privacypolicy) also apply to you. Their sections on limits of liability, disclaimers, indemnity, dispute resolution and governing law apply to these Host Terms. Where they conflict with these Host Terms on a channel-managed stay, these Host Terms win.
14. Changes to these terms
We may update these terms. We'll email you at least 30 days before a change takes effect. If you keep your listings on Nalren after that, you accept the new version.
15. Contact
- Questions about these terms or your listings: support@nalren.com
- Payouts: payments@nalren.com
Nalren Corp.