Nalren Help Center
Get help with your Nalren account, professional profile, listings, bookings, and payments. Browse the answers below, or reach our support team directly. We typically respond within 24 hours.
Write to support@nalren.com with as much detail as you can: what you were doing, what you expected, and what happened instead. Our team typically responds within 24 hours.
Open Help & Support from your dashboard to send feedback directly. Pick a category, describe the issue, and attach screenshots or a short video so we can see exactly what you see.
Include the listing address or booking details in your message so we can pull it up right away and get you an answer faster.
Creating an account, signing in with Apple or Google, resetting your password, and managing your account settings.
Setting up your profile, choosing a title and services, adding photos and packages, and getting approved. New here? Start with Getting Started.
Posting a home, commercial space, or business for sale, editing details and photos, and understanding how listings appear in search and on the map.
Booking a professional, managing availability and appointments, and secure payments processed through Stripe.
Sharing videos, shorts, and stills, and getting your listings and work seen across the community feed.
How verification works, when it's required for professionals and bookings, and what to do if you get stuck during the process.
Many questions are answered in our guides: How Nalren Works covers the full picture: find, list, show, and book in one app. Getting Started walks through setting up your account and profile step by step. Nalren for Professionals explains how pros get found and booked, and What is Nalren tells the story behind the platform.
In the app, tap Login at the bottom of the screen, then tap Register. On the website, tap Sign in at the top, then Register. You can sign up with your email, or with Google or Apple where your device supports it. Want to offer your services? After you sign up, tap Become a Professional on your Dashboard to set up your professional profile. It's optional.
Pick the closest match for now so you can finish your profile. Then tell us what's missing by opening a support chat (topic: Pro profile & verification) or using the feedback form on this page, and include the exact title or industry you'd like. We'll review it.
The services shown first are only recommendations, not the full list. Use the search bar in that step to find more. If what you offer still isn't there, tell us with a support chat or the feedback form on this page and we'll review adding it.
You can return to it anytime from Become a Professional on your Dashboard. If something isn't working, open a support chat (topic: Pro profile & verification) or email support@nalren.com with a screenshot, and we'll walk you through it.
No, pinning is optional. It's a way to show the professionals you work with. Tap Request Pin on their profile, and once they accept, they show under Pinned Connections on your profile. You can pin up to 10 and unpin anytime.
Anyone signed in can review a professional: open their profile, go to Reviews and tap Write a review. Reviews on a listing can only be left after a completed booking. Reviews show on your profile and help clients decide who to book, so ask happy clients to leave one.
Professionals need a verified ID, plus payouts set up, to accept paid bookings. Clients only need one for a paid booking of $1,000 or more, or when the host requires it. Tap Verify ID on your Dashboard: you'll enter your full name, address and date of birth, add photos of the front and back of your ID, and take a live selfie. Review can take up to 24 hours.
No. Your Nalren profile works like your website, with your work, services, packages and reviews in one place. Tap Share Profile on your Dashboard to copy your link and share it anywhere.
Open Advertise Yourself from your Dashboard and go to Active Ads. On iPhone or Android, tap Manage to open your App Store or Google Play subscriptions and cancel there. On the website, tap Cancel auto-renew. Your ad stays live until the end of the period you already paid for, and you won't be charged again.
On your Dashboard, tap Settings, then Account, then Delete Account. You can't delete your account while you have an active or upcoming booking, as a client or as a host, so cancel those first or wait until they're over. You'll have 7 days to restore your account by contacting support; after that, your data can't be recovered. An Advertise Yourself plan bought on nalren.com stops renewing automatically. A plan from the App Store or Google Play doesn't end when you delete your account, so cancel it there.
Open a support chat from the top of this page and our team replies right in your Messages, or email support@nalren.com. We typically reply within 24 hours, and advertisers with an active Advertise Yourself plan get priority support.